Help centre

How can we help?

Pikstage is built by one person — Dev, in Vancouver. Email lands in a real inbox and gets a real reply, usually within 4 hours on weekdays.

New here? Start with these three steps

1

Add your product

Upload one clean, well-lit photo of your product. Straight-on, plain background works best. On Shopify, just pick a product you already sell.

2

Pick a scene pack

Lifestyle, Amazon, Instagram, Holiday, or Human. Each one restyles your product for a different place shoppers will see it.

3

Generate and download

Five photos land in about 60 seconds. Download the ZIP, grab all 6 platform sizes, or publish straight to Shopify.

Using Pikstage

One of my photos came out wrong or blurry+

Click the Recreate button on that photo and it regenerates just that shot. Failed photos never count against your monthly quota, so retrying is free.

Where do all my photos go?+

Every finished photo collects in your Photo library at Dashboard, then Library. You can filter by scene pack, search by product name, and copy or download any photo from there.

Can I download photos sized for each platform?+

Yes, and it is included on every plan, even Free. Hover any photo and click the download-6 button to get a ZIP with six correctly-sized versions: Amazon (1600px), Instagram square, Instagram story, TikTok cover, Pinterest pin, and Facebook ad.

My product photo is not giving good results+

The reference photo matters more than anything else. Use one product per photo, even lighting, minimal shadows, and a plain background. Blurry, dark, or cluttered references produce blurry, cluttered results.

How many photos do I get?+

Your first 20 are free with no card. After that it depends on your plan: Lite is 150 a month, Starter 275 a month, Agency 2,500 a month. Your dashboard shows exactly how many you have left.

Shopify app

How do I install Pikstage on Shopify?+

Install it from the Shopify App Store at apps.shopify.com/pikstage. Once installed it runs inside your Shopify admin, with no separate account or login needed.

How do I get photos onto my product page?+

In the Shopify app, click Publish to product under any photo you like. It is added to that product's images immediately, with no downloading or re-uploading.

How does billing work on Shopify?+

Paid plans appear on your regular Shopify invoice. There is nothing separate to set up and no card to enter with us.

How do I cancel the Shopify app?+

In your Shopify admin go to Settings, then Apps and sales channels, then cancel the plan or uninstall Pikstage. Uninstalling stops all future charges.

Billing, cancelling, and refunds

How do I cancel?+

Go to Dashboard, then Settings, then the Subscription section, and click Cancel plan. It is one click: no email, no phone call, no retention questions. That page also shows the exact date your access ends.

What happens to my photos if I cancel?+

Nothing is deleted. You keep full access until the end of the period you already paid for, then your account drops to the Free plan. Every photo you generated stays in your library and stays downloadable.

Can I get a refund?+

Yes. There is a 7-day money-back guarantee on your first paid charge, whether you signed up on the website or through Shopify. Email [email protected] and we will refund it, no questions asked.

Do you charge for photos that failed?+

No. Failed generations do not count against your quota. If you ever think you were charged unfairly, email us and we will re-credit it.

Still stuck? Email me directly.

There's no support ticket queue and no outsourced help desk — your email comes to me. Include your account email (and your store URL if you're on Shopify) and I'll sort it out.

Mon–Fri: reply within 4 hoursWeekends: within 48 hours