Refund Policy

We want Pikstage to actually save you money on photography. If it doesn't, we'll refund you. Here's how that works.

7-Day Money-Back Guarantee

If you signed up for a paid plan and aren't happy with the results, email [email protected] within 7 daysof your first paid charge and we'll issue a full refund — no forms to fill out, no questions asked.

The 7-day window applies to your first-ever paid charge. Renewals after that are not eligible for a refund (you can cancel anytime to stop future charges — see below).

How to Request a Refund

Email [email protected] with:

• The email address on your Pikstage account
• Roughly when you paid (we'll find the charge in Stripe)
• A short note on what didn't work — helps us improve

We process refunds within 3 business days. Stripe typically returns funds to your card within 5–10 business days, depending on your bank.

If You Subscribed Through the Shopify App Store

If you installed Pikstage from the Shopify App Store, your subscription is billed through Shopify (on your regular Shopify invoice), not Stripe. The same 7-day money-back guarantee applies. To request a refund, email [email protected] with your store domain (e.g. your-store.myshopify.com) and roughly when you were charged — we issue the refund through the Shopify Partner Dashboard.

To stop future charges, cancel the plan or uninstall Pikstage from your Shopify admin under Settings → Apps and sales channels. Uninstalling ends the recurring app charge. Your first 20 photos are always free — no charge applies until you choose a paid plan.

Cancellation (Stop Future Charges)

You can cancel your subscription anytime from Dashboard → Manage subscription, which opens the Stripe-hosted customer portal. Cancellation takes effect at the end of your current billing period — you keep access (and your remaining image quota) until then, then your account drops back to the free tier.

Cancellation by itself does not trigger a refund of the current period. If you want a refund anda cancellation within the 7-day window, email us — we'll do both.

What Isn't Refundable

• Renewal charges beyond the 7-day window
• Plan-tier changes (e.g. upgrades or downgrades) — we don't refund the difference; Stripe pro-rates automatically
• Charges resulting from violation of our Terms of Service (including but not limited to acceptable-use violations)

Generated Images

Failed generations (model errors, content-policy rejections) don't count against your monthly quota. If you spot an unfair failure, send the batch URL to [email protected] and we'll re-credit your quota.

Disputes and Chargebacks

Please contact us before initiating a chargeback. We'd rather just refund you. Chargebacks cost both of us money (Stripe charges us a non-refundable fee even if we win) and delay resolution.

Contact

[email protected] — we respond within 24 hours on weekdays, 48 hours on weekends.